Job Description:

Summary

The Business Relationship Manager (BRM) serves as a strategic liaison between business operations and Information Technology, ensuring technology solutions align with business objectives and drive operational efficiency. This role develops trusted partnerships across the organization, identifies opportunities to leverage technology, and coordinates IT services and resources to support business growth, productivity, and customer satisfaction.

Experience in the title, real estate, or mortgage industry is strongly preferred

Duties & Responsibilities:

Serve as the strategic liaison between vendors, business operations and IT, building strong stakeholder relationships, understanding business priorities, and translating operational needs into technology solutions that drive efficiency, scalability, and business performance.
Develop a deep understanding of company operations, products, services, workflows, and industry best practices to align technology investments with business goals.
Serve as a trusted advisor and key liaison between business and IT, aligning technology solutions, services, and initiatives with business objectives while fostering stakeholder partnerships and driving successful outcomes.
Coordinate with IT teams, business stakeholders, and third-party vendors to ensure successful delivery of technology solutions, projects, and implementations.
Leverage executive-level communication and influencing skills to facilitate decision-making, align priorities, and drive business outcomes.

Education & Experience

Bachelor's degree in Business Administration, Information Technology or a related field, or equivalent combination of education and experience.
3-6 years of experience in business relationship management, technology consulting, project coordination, business analysis, or a related field.
Experience building partnerships across business and technical teams.
Proven ability to manage multiple priorities and initiatives in a dynamic environment.

Communication and Interpersonal Skills:

Strong relationship-building, communication, and stakeholder management skills.
Ability to influence decisions and collaborate effectively across all levels of the organization.
Excellent organizational, analytical, and problem-solving abilities.
Strong documentation and business process analysis skills.
Customer-focused mindset with a commitment to service excellence.
Proficiency with Microsoft Office Suite, including Teams, Outlook, Excel, Word, and SharePoint.
Experience supporting or working with business applications such as Qualia, RamQuest, Encompass Step (EnStep), DocuSign, FreshWorks, and related title and escrow platforms preferred.

Working Conditions:

Occasional overnight travel may be required.
Valid driver's license and automobile insurance may be required.
Ability to maintain confidentiality and handle sensitive business information.
Ability to adapt to changing priorities, deadlines, and business needs.
Repetitive and continual use of computers, keyboards, and display monitors.

Cultural Expectations:

Employees are expected to model Old Republic's commitment to a respectful, diverse, inclusive, and collaborative work environment. This role must consistently demonstrate exceptional customer service, ethical conduct, confidentiality, accountability, and adherence to company policies and procedures while supporting the organization's strategic objectives. This combined version merges the leadership, operational support, application management, training, implementation, change management, and end-user experience responsibilities from both source positions into a single, more strategic management role.

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Benefits may include:

Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee's primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer

Old Republic Title Insurance Group

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Business Relationship Manager