Overview

The Risk Analyst role is responsible for supporting fraud risk management and financial crime prevention initiatives within a fast-paced and rapidly growing technology environment. The position serves as a critical front-line function in protecting the organization against fraud exposure, identity misrepresentation, suspicious transactions, and potential abuse risks involving both new and existing customers.

Primary accountability includes conducting detailed due diligence reviews, performing KYC/KYB verification, assessing customer risk profiles, and evaluating supporting financial, business, and identification documentation to ensure accuracy, completeness, and regulatory compliance. The role requires the ability to identify fraud indicators, inconsistencies, unusual behaviors, and emerging risk patterns through investigative review and data analysis.

The position also involves analyzing transactional activity, rent-roll information, payment processing behavior, and customer history to assess fraud exposure and determine appropriate risk-based controls and processing limits. Decision-making responsibilities are guided by established fraud policies, underwriting standards, control frameworks, and organizational risk appetite.

Close collaboration with strategy, analytics, operations, and frontline support teams is essential to strengthen fraud prevention efforts, support escalation management, and enhance operational effectiveness. Additional responsibilities include identifying control gaps, monitoring fraud trends, recommending process improvements, and contributing to continuous improvement initiatives related to underwriting quality, loss prevention, and risk mitigation.

Success in the role requires strong analytical capability, sound judgment, attention to detail, effective communication skills, and the ability to perform independently within a high-volume and highly regulated environment.

Responsibilities

Conduct due diligence reviews and KYC/KYB verification for customer applications, including review of financial, identification, and business documents.
Identify fraud indicators, identity inconsistencies, suspicious activity, and high-risk behaviors during customer evaluations.
Record detailed findings, fraud rationale, and identified red flags within internal systems and case management platforms.
Analyze data such as rent-rolls, transaction activity, payment processing trends, and customer history to assess fraud exposure and transaction risk.
Set and update processing limits based on risk analysis and department standards.
Make risk-based decisions aligned with fraud policies, control frameworks, and organizational risk appetite.
Communicate professionally with customers to resolve verification issues, discrepancies, and suspicious findings.
Provide fraud-related support and decision guidance to frontline representatives and internal stakeholders.
Maintain current knowledge of fraud typologies, regulatory requirements, policies, procedures, and control updates.
Participate in ongoing underwriting and fraud awareness training, including investigative techniques and emerging fraud trends.
Assist management in reviewing workflows, procedures, and operational standards to improve departmental efficiency and effectiveness.
Identify control gaps, fraud risk trends, and loss prevention opportunities, and provide recommendations for process improvements.

Qualifications

Required:

Graduate of any four-year course preferred.
Minimum of two (2) years of experience in underwriting, fraud risk management, or related risk functions.
Experience in merchant payments fraud risk, identity verification, and financial crime prevention is highly preferred.
Willing to work a fixed Night Shift schedule aligned with US business hours.
Willing to work on-site under a hybrid work arrangement, with flexibility available after 90 days of office-based work.

KNOWLEDGE/SKILLS/ABILITIES

Required:

Strong analytical and investigative skills with the ability to detect inconsistencies, suspicious activity, and potential fraud.
Excellent attention to detail and ability to process information accurately.
Effective verbal and written communication skills with the ability to communicate clearly and concisely across all organizational levels.
Strong decision-making and risk assessment capabilities, including the ability to make sound judgments under ambiguous or incomplete information.
Ability to recognize, escalate, and manage high-risk situations appropriately.
Strong time management and organizational skills with the ability to meet service level agreements (SLAs).
Proven ability to multitask and manage multiple priorities effectively in a fast-paced environment.
Proficiency in office and operational tools such as Microsoft Word, Excel, PowerPoint, Salesforce, and related platforms.
Ability to work independently with minimal supervision after training completion.
Self-motivated, results-driven, and adaptable to evolving business and regulatory environments.

PERFORMANCE METRICS

Accuracy and quality of underwriting and fraud risk assessments.
Timeliness in completing reviews and meeting established SLA requirements.
Effectiveness in identifying fraud indicators, suspicious activities, and control gaps.
Quality and completeness of documentation and case findings.
Adherence to fraud policies, procedures, and regulatory compliance requirements.
Contribution to fraud prevention initiatives and process improvement efforts.
Escalation effectiveness and soundness of risk-based decision-making.
Collaboration and support provided to frontline teams and internal stakeholders.
Participation and engagement in ongoing fraud awareness and underwriting training programs.

RealPage, Inc.

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Risk Analyst