To assist the Team Leader and Head of Department for smooth operations and administration of department activities. To ensure all transactions are processed accurately and timely in full compliance with customer’s instructions, Bank’s established rules and procedures in cost effective and efficient manner. To assist the Team Leader to supervise on the day-to-day operations from branches and ensuring the department runs efficiently and smoothly and in compliance to the Service Level Agreement and Operation Procedure established with individual branches.

People Management

Coach and guide subordinates in terms of operational processes, skills and technical know-how in order to improve the staff productivity and to maintain consistency in operational support and delivery.

Risk & Compliance

To promote accountability and transparency, promote a sound compliance culture which reinforces ethical, prudent and professional behavior.To maintain key control aspect of the operations to ensure compliance with corporate requirements and risk mitigation thus reducing fraud losses/write-off and adjustments.Timely reporting of potential/actual breaches to the respective departments and branches.Address actual or suspected breaches of regulatory requirements or internal policies in a timely and appropriate manner.

Operations & Controls

Ensures the transaction processing as well as department activities and/or required tasks are completed within the expected time frame and operations are carried out in accordance with operating procedures.To perform end to end daily transaction processing, verifying and/or authorization of operational actions as well as department activities ensuring accuracy & efficiency and in compliance to internal controls/policies to mitigate any material operational risks that may result in operational failure/fraudulent activity.Provides day to day support and advice in the department for transactional activities.Ensures the resolution of routine/day to day issues and provide support to branch with regards to customer enquiries, investigations and problem solving.Ensure all defects are reported, complaints tracked with preventive and corrective action implemented.Timely reconciliations/issues resolution and submission of management/regulatory reporting as and when required.Work closely with other respective operations team to resolve any exceptions or queries.Proactively share new ideas and concepts to improve operations process.To work effectively both independently and as part of a team with minimal supervision.To perform other duties as assigned by the Supervisor/Management from time to time.To cover the duties of staff members in the department in his/her absence.To support Bank activities interrupted by an emergency/crisis.

Academic Qualification (Degree / Diploma etc.) / Professional Qualification / Certification
1. Basic Diploma/Degree.
2. Professional qualifications in Accounting and/or Banking.

Working Experience (Years / Type)
1. Must have at least 4 years of relevant experience in Banking and/or Treasury Operations.
2. Good knowledge of banking operations, products, systems, security, and treasury. 3. Good knowledge of statutory requirements and/or related rules.
4. Experience in working with or as a liaison between functional team, IT team and other internal stakeholders.

Special Skills Required
1. Analytical.
2. Meticulous 3. Good interpersonal skills.
4. Good communication and presentation skills.
5. Good initiative and ability to manage own time.
6. Ability to effectively prioritize workload to meet tight deadlines and work objectives.
7. Proficiency with Microsoft applications.

SMBC

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