Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.

As a Risk Management Claims Coordinator, you'll play a key role in supporting our stores and customers when incidents occur. Acting as one of the first points of contact, you'll help guide situations toward positive outcomes through excellent service, effective communication, and strong attention to detail.

Here's where you will focus on:

Serve as the first point of contact following incidents and provide professional, empathetic support;
Build strong relationships by gathering information, answering questions, and helping navigate the claims process;
Coordinate the collection and sharing of time-sensitive information to ensure claims are handled efficiently;
Accurately document incident details and maintain records within our claims management system;
Review information, identify missing details, and follow up to ensure claims are progressing smoothly;
Investigate incidents and assess available information to support decision making and claim resolution;
Manage a portfolio of minor to moderate claims while delivering a positive and supportive experience for all parties involved;
Monitor claim progress, maintain organized files, and ensure key deadlines are met;
Escalate more complex situations as needed while working closely with the Claims Supervisor and collaborating with the broader Risk Management team;
Contribute ideas for process improvements that enhance service delivery and the overall claim experience.

What you have to offer:

We are looking for individuals who enjoy helping others, solving problems, and building positive relationships. While experience in claims, insurance, or legal environments is an asset, we welcome candidates from customer service, retail, banking, hospitality, healthcare, administration, and other service focused backgrounds.

You Might Be a Great Fit If You:

Have experience providing exceptional customer service and enjoy helping people through challenging situations;
Are an excellent communicator who can build rapport and maintain professionalism;
Possess strong organizational skills and can manage multiple priorities in a fast paced environment;
Have excellent attention to detail and take pride in producing accurate work;
Enjoy investigating issues, asking questions, and finding solutions;
Are confident using Microsoft Office applications and learning new systems;
Can work independently while also collaborating effectively with a team;
Are adaptable, resourceful, and eager to learn new skills;
Have post secondary education or equivalent professional experience;
Bilingual French and English language skills (considered an asset).
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Who we are

Sobeys is one of Canada’s leading grocery retailers, with more than 1,600 stores across all 10 provinces and banners including Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, and Lawtons Drug Stores. Our 128,000 teammates and franchise affiliates are passionate about delivering great food and exceptional experiences to our customers and communities.

Learn more about our story and culture:

Who We Are | Why Work With Us

Total Rewards

We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and savings programs including an Employee Share Ownership Plan, a 10% in-store discount at participating banners, virtual healthcare and an Employee and Family Assistance Program, learning and development opportunities, parental leave top-up, and paid vacation.

Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please click the “I’m interested” or "Apply" button above. Individual compensation is determined based on qualifications, experience, and internal equity within the range provided.

Additional Information

External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.

We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on behalf of the Company. Hiring decisions are made by our Hiring Teams.

Sobeys is committed to creating accessible and inclusive hiring processes. We will work with applicants requesting accommodation at any stage of the recruitment process.

Please note: Successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.

Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée

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