Job Purpose
The Risk Management Coordinator supports the organization-wide risk management and patient safety program by coordinating emergency preparedness activities, risk management education, policy and procedure review, event and incident reporting, and safety rounding. The position promotes a just culture of safety in which staff are encouraged to report events, near misses, and unsafe conditions so the organization can identify system issues, reduce preventable harm, strengthen emergency readiness, and sustain corrective actions. The coordinator works closely with Compliance, Operations, Clinical Leadership, and the Facilities Team to support a safe environment for patients, staff, and visitors.
Essential functions include but are not limited to:
Satisfies Core Competencies
- Accepts responsibility for ensuring that performance meets the standards of the professional, ethical and relevant legislated requirements.
- Adheres to organization core values.
Emergency Management (Preparedness, Drills and After-Action Planning)
- Coordinate the emergency preparedness training and exercise schedule across organizational locations, including drills, tabletop exercises, emergency code education, and other readiness activities.
- Partner with organizational leaders, the Emergency Management Team, Facilities, Operations, and clinical departments to plan, conduct, and document emergency drills and actual-event responses.
- Maintain drill documentation, participant records, observations, and supporting evidence required for organizational and regulatory review.
- Facilitate after-action reviews following drills, exercises, and actual emergency events; document strengths, opportunities for improvement, corrective actions, responsible parties, target dates, and completion status.
- Monitor after-action and improvement plans through closure and verify that identified changes are incorporated into training, procedures, or the Emergency Operations Plan, as appropriate.
- Support review of emergency equipment, supplies, communication systems, evacuation information, and site readiness in coordination with Facilities and operational leaders.
Risk Management Training and Safety Culture
- Develop, coordinate, and deliver risk management and patient safety education for new employees and existing staff, including event reporting, near-miss reporting, emergency procedures, workplace safety, and organizational risk priorities.
- Maintain training materials and track completion of assigned risk management and emergency preparedness education.
- Promote a just culture of safety that supports timely reporting, respectful review, organizational learning, and accountability without discouraging good-faith reporting.
- Provide staff and leaders with practical guidance on identifying hazards, reporting unsafe conditions, and escalating urgent safety concerns.
- Communicate lessons learned, trends, and risk-reduction strategies while protecting confidential and privileged information.
Event and Incident Management
- Review submitted reports for completeness, appropriate classification, timely routing, and required follow-up; obtain additional information when needed.
- Assist with fact gathering, interviews, documentation review, and system-based analysis of events under the direction of risk and compliance leadership.
- Track investigations, corrective actions, responsible parties, due dates, and closure documentation.
- Monitor and trend event data by type, location, department, severity, contributing factors, and recurrence, and prepare routine reports for leadership and designated committees.
- Escalate serious, urgent, or potentially reportable events promptly in accordance with organizational policy and leadership direction.
- Maintain confidentiality of event reports, investigations, peer review information, and other protected risk management materials.
Policies and Procedures
- Coordinate scheduled review of risk management, patient safety, emergency preparedness, incident reporting, and environment-of-care policies and procedures.
- Compare policies with current organizational practices, identified risks, after-action findings, audit results, and applicable regulatory expectations; route recommended revisions for leadership review and approval.
- Maintain policy review schedules, revision history, approval documentation, and related staff communication or education.
- Assist departments with development of clear procedures and tools that support consistent reporting, follow-up, and risk mitigation.
Patient Safety and Facilities Rounding
- Conduct scheduled patient safety and risk rounds with the Facilities Team and other multidisciplinary participants at clinical and administrative locations.
- Assess environment-of-care, emergency preparedness, fire and life safety, security, hazard control, equipment readiness, infection prevention, medication storage, patient privacy, and other risk areas included in approved rounding tools.
- Document findings through direct observation, staff interviews, log review, and other approved methods.
- Prepare corrective action plans that identify the risk, contributing factors, required action, responsible party, target date, and follow-up method.
- Track findings through resolution, verify corrective actions, and perform follow-up monitoring to determine whether improvements are sustained.
- Aggregate and report recurring or high-risk findings to leadership and designated committees for prioritization and resource allocation.
Reporting, Committee, and Program Support
- Prepare monthly, quarterly, and annual risk management reports, dashboards, summaries, and presentations for leadership and designated committees.
- Support maintenance of the organizational risk management plan, quarterly risk assessments, emergency preparedness documentation, and regulatory readiness files.
- Coordinate meeting materials, action logs, and follow-up for risk management and patient safety activities as assigned.
- Collaborate with all departments to address cross-functional risks.
- Perform other risk management, patient safety, emergency preparedness, and compliance duties as assigned.
Required Education
- Bachelor's degree in Nursing, Healthcare Administration, Public Health, or related field preferred.
Licensure and Other Requirements
- Minimum of three (3) years of experience in clinical operations, quality improvement, regulatory compliance, staff education, or healthcare quality management.
- Experience in a Federally Qualified Health Center (FQHC), ambulatory care, or community health setting preferred.
- Experience with HRSA, FTCA, accreditation, or regulatory readiness activities preferred.
Knowledge, Skills and Abilities
- Strong knowledge of ambulatory clinic operations, quality improvement methodologies, and healthcare regulations.
- Knowledge of HRSA Health Center Program requirements and/or FTCA risk management standards.
- Experience tracking competencies, training programs, and compliance requirements.
- Strong data analysis and reporting skills.
- Ability to coordinate multiple projects and meet deadlines.
- Excellent communication, presentation, organizational, and problem-solving skills.
- Proficiency in electronic health records, Microsoft Office applications, and healthcare reporting systems.
Physical Requirements
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- Light to moderate lifting is required.
Work Environment
The work environment characteristics described here are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Moderate noise (i.e., business office with computers, phones, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period.
Travel and Schedule Requirements
Driving during the workday, as well as local or out-of-state travel, required to perform job duties.
This job description identifies the primary duties and requirements of the position and is not intended to list every task. Duties may be changed or additional responsibilities assigned based on organizational and operational needs. The employee is expected to follow reasonable instructions, applicable policies, and all safety requirements. Nothing in this description authorizes the employee to perform work requiring a professional license or specialized qualification unless the employee holds the required credential and has been expressly authorized.
I acknowledge that I have read and understand the essential functions and requirements of this position and have had an opportunity to ask questions.
