The Vacancy

We're looking for a Compliance Business Partner to join our Risk & Compliance team on a 12-month fixed-term contract, providing maternity cover.

Working as part of FSCS's second line of defence, you'll play an important role in helping provide assurance that we're meeting our legal and regulatory obligations and managing risk effectively. You'll work closely with stakeholders across the organisation, using evidence, data and your understanding of processes and controls to assess compliance and identify opportunities for improvement.

The role will support the Compliance Manager and Head of Risk & Compliance in delivering our continuous compliance process, including compliance deep dives and clear, evidence-based reporting for senior management, the Executive Team, Risk Committee and Board.

What you'll be doing

Conduct second line compliance deep dives, providing assurance on FSCS's compliance with its legal and regulatory obligations.
Review and analyse policies, procedures, processes and controls, identifying opportunities for improvement.
Carry out root cause analysis to help identify and address underlying issues.
Analyse complex information and data and turn your findings into clear, concise observations for different audiences.
Produce compelling, evidence-based reporting.
Work with stakeholders across the organisation to understand key processes and assess compliance.
Agree appropriate remedial actions with stakeholders and track these through to completion.
Support ad-hoc second line assurance reviews where required.
Collaborate across the wider Risk & Compliance team, sharing insight and helping to strengthen FSCS's Three Lines of Defence.

What we're looking for

You'll have:

Experience and knowledge of compliance frameworks.
Knowledge of compliance deep dive or review methodologies.
A sound understanding of the UK financial services sector.
Strong analytical skills, with the ability to assess operational processes and controls against legal and regulatory obligations.
Strong stakeholder management skills, including experience working across the three lines of defence and with senior leaders.
Experience analysing data and producing clear, effective reports.

You'll be comfortable working with complex information, building strong relationships and communicating your findings clearly. You'll also be able to balance business objectives with compliance obligations and take a collaborative, pragmatic approach to achieving the right outcomes.

This role particularly calls for strong analytical thinking, alongside the ability to take ownership, communicate and influence, work collaboratively and plan effectively.

Successful candidates will also be able to demonstrate behaviours aligned to FSCS's Ways of Working: taking accountability, showing courage, working stronger together, embracing continuous learning and remaining focused on delivering results.

Why Join Us?

Join an organisation with a clear purpose: to support financial stability, giving customers confidence, continuity and compensation when financial services fail.

Here, you'll take real accountability for decisions that make a difference, working with courage and honesty to challenge and improve outcomes. You'll collaborate with talented colleagues to deliver the right solutions at the right time, continually learning as you go.

Together, we stay focused on what success looks like, being accessible, efficient and trusted, while delivering meaningful results that strengthen the UK financial system.

Our Offer

We have invested greatly in a flexible people offer that we're proud of and that supports and promotes diversity, inclusion and overall wellbeing.

Our hybrid policy supports a healthy work-life balance, allowing up to 60% working from home and 40% working from our brand-new office space between Aldgate and Liverpool Street.

Key benefits include:

Employer pension contributions from 9%-15%, dependent on your contributions and length of service.
Life assurance, income and critical illness protection.
Private medical and dental insurance.
EAP and Virtual GP.
26 days' annual leave plus bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
Enhanced Maternity, Paternity and Adoption leave: 6 months' full pay.
Additional discounts and options to earn rewards to spend at your choice of retailer.

We want our recruitment process to be accessible and inclusive. Please contact the FSCS People and Talent Team to talk through any reasonable adjustments we may be able to make for you during the recruitment process.

About Us

For over 20 years, FSCS has been the UK's financial safety net, protecting customers when authorised financial firms fail and helping them get back on track.

We are an independent, non-profit organisation set up by government, offering a free service where customers keep every penny of the compensation they are owed when they claim directly with us. FSCS is funded by the financial services industry through an annual levy paid by firms authorised by the Prudential Regulation Authority (PRA) or the Financial Conduct Authority (FCA).

Through the 2008 banking crisis to the COVID-19 pandemic, FSCS has provided reassurance during the most challenging times, giving people confidence their money is safe. By maintaining trust in financial services, we help support financial stability and contribute to economic growth. Our people are at the heart of everything we do. Together, we've built a culture of empathy, resilience, and continuous improvement - always striving to do better and move faster in a complex financial landscape.

Join us and make a real difference.

Our Strategy

Build a scalable, cost-effective customer claims model

We're evolving our claims model to scale and adapt as demand changes, simplifying processes and building resilience.
We're enhancing the way we handle advice claims so we respond efficiently, delivering fast, fair and consistent decisions for customers staying ready for failures across deposits, insurance and funeral plans.

Our enhanced claims model will help facilitate fast and fair decisions, a smoother experience and consistent outcomes for the customers we serve.

Embed a purpose performance culture

Our sense of purpose, embedded across the organisation, gives us a solid foundation on which to build our new strategy. We will sharpen how we deliver for customers, combining purpose with the very highest standards of performance.
We will define and embed a clear cultural framework that supports the delivery of our priorities, which will match our sense of purpose with the highest standards of delivery, supporting our people with the right tools and systems.
We will reinforce the core processes that shape our culture in practice, including how we work with our strategic partners and how we manage costs, to support professional judgement and deliver better customer outcomes.

Be a responsible steward of the levy

Our delivery of our statutory responsibilities is funded by a financial services levy. This levy not only funds the compensation we pay to customers of failed financial services firms, it also contributes to consumer confidence, in the UK's financial services industry.
We take our responsibilities as a steward of the levy seriously. This means controlling our costs, thoughtfully managing risk, maximising our recoveries and ensuring consumer awareness of our work continues.

We will keep working with industry, regulators and our international partners to share best practice, strengthen preparedness and build consumer awareness of our work.

Prevent

What we are aiming for
We shall collaborate with the regulators and industry to prevent future failure and to reduce future compensation costs.

Why this matters
FSCS compensation costs are rising fast - we project that compensation may rise from £405 million in 2017/18, mainly driven by escalating pensions claims. These costs put pressure on firms' finances and are passed on to consumers.

Our approach

Commit to joint action with the regulators and industry to identify and address the root causes of mis-selling and other conduct issues which drive failure and compensation costs.
Ensure consumers are alerted more quickly to vulnerabilities and risks as they emerge.
Work with our partners to improve co-ordination across government, industry and regulators, ensuring insights and intelligence are generated and acted on.
Feed back lessons learnt as a creditor and from recoveries activity, including working with the insolvency and insurance markets.
Develop FSCS' own capability to provide actionable intelligence.

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