Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
THIS ROLE
This role provides foundational support for payment processing and data administration by handling routine, straightforward transactions while developing knowledge of core banking systems and processes. Responsibilities include processing standard payment transactions according to established procedures, maintaining data quality, following checklists and controls to reduce risk, and ensuring accurate time reporting. The role also involves updating basic static data, responding to routine client inquiries, using banking platforms for standard transactions, and maintaining accurate records within the time reporting system.
WHAT YOU'LL DO
- You'll process standard payments and simple payment transactions by following established procedures and controls to ensure accuracy and compliance.
- You'll maintain data quality by updating basic static data and ensuring information within systems remains accurate and up to date.
- You'll respond to routine client queries and provide support for straightforward payment and data-related requests.
- You'll use banking platforms and follow established checklists and procedures to complete transactions efficiently while minimizing operational risk.
- You'll maintain accurate records, including timely and precise reporting within the time reporting system.
WHAT WE OFFER
- Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
- Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
- Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
- Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
- Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards
Qualifications
ABOUT YOU
- You bring a bachelor's degree in business, finance, or a related field, with an interest in banking and payment operations.
- You have up to 1 year of experience in payment processing, banking, administrative support, or a similar environment.
- You demonstrate accuracy in processing transactions, data entry, data maintenance, and time reporting activities.
- You use banking and payment platforms effectively while following established procedures and escalating complex issues when needed.
- You exhibit strong attention to detail, clear communication, customer focus, effective organization, and a willingness to learn new systems and processes.
Additional Information
OUR COMMITMENT TO YOU AND THE ENVIRONMENT
Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.
There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.
Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.
We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.
Department: Client ServicesType of Hire: Permanent
