Description
River Run is a shared services organization that supports banking affiliates, Newburyport Bank, Pentucket Bank and Rollstone Bank & Trust.
This position can be located in Newburyport, MA or Fitchburg, MA.
The Business Digital Banking & Treasury Operations Administrator oversees the administration, daily operations, and support of the bank’s business digital banking platform and treasury management services. This role supports commercial and business customers with onboarding, system maintenance, transaction processing, troubleshooting, and ongoing support while ensuring compliance with bank policies and regulatory requirements. The Administrator supports treasury services, including ACH, wire transfers, positive pay, and remote deposit capture, and collaborates with Treasury Sales Officers and commercial banking teams on customer relationships and service implementations.
Essential Job Functions
Business Digital Banking Support
- Provide professional customer support by phone, email, and digital channels for business online banking, mobile banking, and electronic services.
- Manage customer onboarding, system setup, user entitlements, access changes, password resets, account maintenance, and service updates.
- Troubleshoot digital banking issues and escalate complex issues to appropriate teams.
- Assist with testing and validation of system upgrades, enhancements, and new product implementations.
- Maintain operational procedures and documentation and assist with audits and reporting.
Treasury Operations Support
- Provide customer support for treasury management services, including ACH origination, wire transfers, positive pay, and remote deposit capture.
- Complete treasury service setups, process service limit adjustments, and monitor and respond to operational alerts, rejects, and exceptions.
- Support Treasury Sales Officers with customer calls, new service implementations, and follow-up activities.
Compliance and Security
- Comply with bank policies, procedures, and regulatory requirements while protecting customer confidentiality and sensitive information.
- Educate customers on digital banking security, password management, and fraud prevention, and promptly report suspected fraud or security breaches.
Requirements
Qualifications, Experience, and Education
- Bachelor’s degree in Finance, Business Administration, or a related field, or equivalent experience.
- 2+ years of experience in digital banking, customer service, or online banking support, with familiarity in online banking, Bill Pay, and treasury management services.
- Strong customer service, written and verbal communication, and problem-solving skills, including the ability to troubleshoot issues and communicate effectively by phone and email.
- Strong attention to detail, organizational skills, and the ability to work independently and collaboratively across departments.
- Proficiency in banking software, including Horizon, CRM tools, and office software.
- Experience with financial reporting and data entry.
River Run Services, LLC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing or service in the military.
If you are an individual with a disability and require a reasonable accommodation to complete the application process, you may contact Human Resources at hr@riverrun.com or call 978-462-3136.
The salary range represents an estimate based on market data for this position. Final compensation decisions are made based on experience, skills, and internal equity to ensure fairness and consistency across our organization
